General appointment inquiries
Handle configured questions about consultations, hygiene services and non-clinical appointment information.
For dental clinics
Less appointment admin. More time for patients.
ALPHA can support routine non-clinical front-desk tasks for dental practices: appointment inquiries, working hours, service information and scheduling workflows.
ALPHA does not provide diagnosis, medical advice or emergency triage.
DENTAL WORKFLOWS
The common requests clinics receive.
The final scope depends on your calendar, clinic policy and data-handling requirements.
Booking coordination
Collect the preferred service and time, check availability and proceed only when the booking system allows it.
Rescheduling or cancellation
Support routine schedule changes without forcing reception staff to handle every message.
Opening hours and policies
Respond with clinic-approved hours, basic preparation instructions and service information.
Handoff to reception
Escalate questions that require clinical judgement, special handling or a person from your team.
Clear confirmation
Tell the patient what action was taken, or explain when staff follow-up is required.
Designed to support your team
The goal is to take repetitive admin off receptionists, not make clinical decisions or replace a qualified professional.
Privacy requires a separate review
Before using patient information, your clinic must validate legal basis, vendor arrangements, data minimisation and appropriate access controls. Do not send medical details in the demo request.
Read common questions →ROLL OUT
Start with one manageable process.
A focused pilot is easier to test and safer to expand.
01 — Select channel
Start with the supported customer messaging channel you actually use.
02 — Configure rules
Map service types, durations, clinic hours and who should receive escalations.
03 — Validate
Test booking edge cases and data handling with clinic staff before using it with real patients.
Explore ALPHA for your clinic.
Tell us about your appointment process, without including patient records or medical information.