Customer asks a question
An inquiry arrives through a supported communication channel. The current ALPHA demonstration uses Telegram.
How it works
From the first message to a booked appointment.
ALPHA is configured around your services, working hours and booking rules. It helps your team handle routine inquiries without losing control of the customer experience.
No obligation. The demo is tailored to your workflow.
THE PROCESS
Five clear steps. One reliable flow.
Every integration is confirmed against your existing booking and messaging setup.
ALPHA recognises the intent
The system identifies whether the customer wants service information, a new booking, a change or a cancellation.
Business rules come first
It checks configured hours, service durations, required contact details and available slots before proposing a booking.
Booking action is completed
Where the chosen calendar or booking system supports it, ALPHA creates or updates the appointment.
Client gets confirmation
The customer receives a clear next step. Unclear or sensitive requests can be routed to staff.
Custom rules, not canned replies
We configure the workflow around your business hours, services, languages and escalation preferences, then test common and edge-case scenarios before go-live.
What if your system is different?
We review your calendar, CRM and communication platforms before promising integration. Some connections require extra setup or are not supported.
Read common questions →DELIVERY
How implementation is approached.
A small, tested scope first; expansion only when it works.
Discovery
Share your booking rules, services and communication channels. We define the tasks suitable for automation.
Configuration & testing
We map data flow and test booking, rescheduling, cancellation, invalid inputs and handoff cases.
Review & iteration
Your team reviews the experience. We adjust the workflow based on real feedback and agreed requirements.
Want to see your workflow automated?
Tell us what you want ALPHA to handle. We will discuss the available integrations before confirming the scope.